Implementing success with IMPACT

IMPACT Methodology

The Whizible Implementation Consulting and Training (IMPACT) team provides expertise for installation, deployment, operation and maintenance of Whizible at the customers end. Based on its collective experience in major IT organizations, the IMPACT team has developed a structured approach to essentially ensure quicker return on investment, rapid learning curve and lesser resistance to change.

Services that make a real IMPACT!

Implementation

Implementation of Whizible certainly goes beyond hardware and software configuration. The IMPACT team follows a planned methodology to ensure that the customer gets maximum value out of Whizible. The implementation process typically includes

• Initial discussions and planning
• Gap Analysis
• Installation at Customer site
• Configuration
• Additional Customization (if required)

Training

The IMPACT team provides comprehensive training to user groups to ensure successful implementation and usage of Whizible. In-house training is conducted by Compulink at three levels:

• Project Manager training: This covers the modules applicable to the project managers - e-Dashboard, Projects, Issues, Timesheet, Billing, Help-Desk and Knowledge. All modules are covered from the project manager's point of view.
• SEPG training: This covers the Processes module.
• Senior Management training: This covers the CXO dashboards, Whizible SEM Overview and Billing Module.
• Administrator training: This covers the modules - Configuration, Billing, Reports / Metrics, and Resources.

Support

The Whizible IMPACT team provides handholding support for customer organizations during the warranty period and then as covered by the Annual Maintenance Contract. Customer support is available over email, chat, and telephone plus access to the web based help desk round the clock, which can be provided under specific agreements.

Site Administration and Support Staffing and Professional Services

We can provide resources for on-site administration and support, functioning as Whizible SEM administrators, thus ensuring an effective and sustained deployment.